How personal information is handled.

Controller

The controller responsible for the processing of personal data through this website is Laura Jiménez Rendón, trading as Laura Jiménez Private Desk, based in San Fernando, Cádiz, Spain. For any questions regarding the processing of personal data or to exercise your data-protection rights, you may contact the controller at contact@ljprivatedesk.com. Further identification and contact details are available in the Legal Notice.

Information and purposes

• General enquiries: when you contact me through the website, I may collect your name, email address, telephone number if provided, intended destination, approximate moving timeline and the information you choose to include in your enquiry. This information is used to respond to your enquiry, understand the type of relocation support you may be looking for and manage any necessary follow-up.
• Private consultation bookings: when you book a private consultation, information such as your name, email address, selected appointment time and any information you provide in connection with the booking may be processed to arrange and manage the consultation.
• Payments and billing: where a paid consultation or service is booked, information relating to the transaction may be processed for payment administration, invoicing, accounting and compliance with applicable legal obligations.
• Relocation services: if you decide to engage Laura Jiménez Private Desk after an initial enquiry or consultation, additional personal information may be required depending on the agreed scope of the relocation support. You will be informed where further information or documentation is necessary.
• Website operation and security: technical information may be processed where necessary for the operation, security and availability of the website.
• Privacy and cookie preferences: where applicable, your privacy or cookie choices may be stored so that the website can respect the preferences you select.

Current contact-form status

The contact form is not currently connected to an email-delivery provider. Submissions are validated transiently by the website but return a controlled unavailable response and are not intentionally stored or delivered by the application. This policy must be updated before contact delivery is enabled.

Legal bases

Personal data is processed only where there is an appropriate legal basis under the General Data Protection Regulation (GDPR). Depending on the circumstances, the processing carried out by Laura Jiménez Private Desk may be based on:

• Consent: where your consent is required, for example for the use of optional cookies or similar technologies.
• Contractual or pre-contractual relationship: where processing is necessary to respond to a request relating to potential services, arrange or provide a private consultation, or provide relocation services that you have engaged.
• Compliance with legal obligations: where personal data must be processed to comply with applicable legal, accounting, tax or administrative obligations.
• Legitimate interests: where processing is necessary for legitimate business purposes, such as managing communications, maintaining the security and proper functioning of the website or protecting the interests of the business, provided that those interests do not override your rights and freedoms.
• Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Service providers and recipients

Personal data may be processed by third-party service providers where this is necessary to operate the website, manage enquiries, arrange consultations, process payments or provide the agreed services. Current service providers may include:

• Vercel provides website hosting, infrastructure and technical delivery.
• Sanity provides website content management and related infrastructure.
• Calendly provides scheduling and management of private consultations.
• Stripe provides payment processing for paid consultations and services.
• These providers may process personal data on behalf of Laura Jiménez Private Desk or, in certain circumstances, as independent controllers in accordance with their own privacy policies and applicable data-protection obligations.
• Personal data may also be shared with appropriately qualified independent professionals or service providers where this is necessary for the relocation services you have requested. This may include, for example, immigration lawyers, tax advisers, real-estate professionals, translators, insurance or healthcare providers, schools, childcare providers or other local service providers.
• Where such a disclosure is necessary for your relocation, only the information reasonably required for the relevant purpose will be shared.

International transfers

Some of the technology providers used by Laura Jiménez Private Desk, or their subprocessors, may process personal data outside the European Economic Area.

Where personal data is transferred internationally, appropriate safeguards are used in accordance with applicable data-protection law. Depending on the provider and the transfer involved, these safeguards may include an adequacy decision, participation in the EU-US Data Privacy Framework or the use of the European Commission’s Standard Contractual Clauses.

Further information about the safeguards used by each provider is available in their respective privacy notices or data-processing terms.

Retention

Personal data is kept only for as long as needed for the relevant enquiry, booking, service, legal obligation or dispute. Retention takes account of the nature of the information, the purpose of the interaction, contractual and statutory periods, and the need to establish or defend claims. Provider records follow the configured account and contractual retention arrangements.

Your rights

Subject to applicable data-protection law, you may exercise your rights of access, rectification, erasure, restriction of processing, data portability and objection.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, you may contact Laura Jiménez Private Desk using the contact details provided in the Controller section of this Privacy Policy.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) if you consider that the processing of your personal data infringes applicable data-protection law.

Data minimisation and security

Please do not send passports, identity documents or numbers, financial information, medical information, legal documents or other sensitive or confidential information through the general enquiry form.

If additional documentation is required in connection with a consultation or relocation service, an appropriate method for providing that information will be communicated separately.

Personal data is limited to what is reasonably necessary for the relevant purpose, and appropriate technical and organisational measures are used to protect personal data against unauthorised access, loss, alteration or disclosure.